Service level agreement (draft)
Target commitments for hosted MailAgent once billing and support tiers are live. Not in effect today — placeholder for enterprise sales.
Current state
- Self-host (MIT) — no hosted SLA; you operate your own deployment.
- Hosted free / legacy — best-effort; no uptime guarantee.
- Pro / Enterprise — custom SLA after Stripe + support tier launch.
Planned tiers (draft)
| Tier | API uptime target | Support | Status |
|---|---|---|---|
| Pro (self-serve) | 99.5% monthly | Email · next business day | post-Stripe |
| Enterprise | 99.9% monthly | Priority · dedicated channel | sales + contract |
Uptime measured on api.webmailagent.com health and authenticated API success rate,
excluding scheduled maintenance announced 48h ahead.
Exclusions (draft)
- Third-party outages (Resend, Cloudflare, Neon, Auth0, Stripe)
- Customer misconfiguration (expired keys, DNS, dedicated Resend quota)
- Abuse suspension per Terms
Credits (draft)
Enterprise contracts may include service credits for sustained breaches below the monthly target. Pro self-serve credits TBD when Stripe billing launches.
Related
Enterprise SLA questions: hello@webmailagent.com